In this introduction, you will find a brief explanation of the meaning and history of the concept of 'feedback.' Additionally, you will get an overview of what to expect in the course, along with an initial example of effective feedback from a well-known television series. In this introduction, you will find a brief explanation of the meaning and history of the concept of 'feedback.' Additionally, you will get an overview of what to expect in the course, along with an initial example of effective feedback from a well-known television series.

What should you do before you even begin to give feedback? By being transparent about your expectations, you create a reference point you can later use when providing feedback. This approach makes feedback less surprising and increases the likelihood that it will be well-received. It also fosters commitment, making it easier for the other person to accept being held accountable. What should you do before you even begin to give feedback? By being transparent about your expectations, you create a reference point you can later use when providing feedback. This approach makes feedback less surprising and increases the likelihood that it will be well-received. It also fosters commitment, making it easier for the other person to accept being held accountable.

In this chapter, we will cover the five preparatory steps of feedback and the four steps you can use to deliver any kind of feedback effectively. In this chapter, we will cover the five preparatory steps of feedback and the four steps you can use to deliver any kind of feedback effectively.

In this chapter, we explore the key tension fields in human communication. By understanding these tension fields, we can better adapt our feedback to suit the situation and meet the developmental needs of our conversation partner. In this chapter, we explore the key tension fields in human communication. By understanding these tension fields, we can better adapt our feedback to suit the situation and meet the developmental needs of our conversation partner.

You can strengthen your feedback by providing it in the right relational and practical circumstances. The general rule is: connect before you correct. You can strengthen your feedback by providing it in the right relational and practical circumstances. The general rule is: connect before you correct.

What do you do when the other person doesn’t take your feedback to heart or makes significant mistakes? How, and when, do you draw the line? What do you do when the other person doesn’t take your feedback to heart or makes significant mistakes? How, and when, do you draw the line?

This course is about giving feedback, but it is equally important to be open to receiving feedback and even to actively ask for it. How do you actually do that? This course is about giving feedback, but it is equally important to be open to receiving feedback and even to actively ask for it. How do you actually do that?

People receiving critical feedback can sometimes react emotionally. It’s intense, often painful, and sometimes even a little frightening. They may get angry if they feel the feedback is unjustified, or even sad if they agree with what’s being said. These emotions often block further reception of feedback. Therefore, it’s important to first address these emotions before continuing with the feedback. This chapter covers how... People receiving critical feedback can sometimes react emotionally. It’s intense, often painful, and sometimes even a little frightening. They may get angry if they feel the feedback is unjustified, or even sad if they agree with what’s being said. These emotions often block further reception of feedback. Therefore, it’s important to first address these emotions before continuing with the feedback. This chapter covers how to manage this. Show More

Finally, we summarise the key components of this Feedback Course and add some closing remarks. We do this with a scene from the television series The Amazing Mrs. Pritchard. At the end, you'll find a test to assess for yourself how well you’ve grasped the material. Finally, we summarise the key components of this Feedback Course and add some closing remarks. We do this with a scene from the television series The Amazing Mrs. Pritchard. At the end, you'll find a test to assess for yourself how well you’ve grasped the material.